Legal & Terms

A clear and considered outline of how Alterme Home operates, protects your rights, and safeguards our studio’s craftsmanship.

1. Introduction

These Terms govern your use of the Alterme Home website and the purchase of any products from our studio. By placing an order, you agree to these Terms in full.

2. Pricing & Availability

All prices listed on our website are subject to change without notice. On rare occasions, pricing errors may occur; in such cases, we reserve the right to correct the error and cancel or amend any affected orders.

Product availability may change at any time. If a fabric or material becomes discontinued or unavailable, we will contact you to offer an alternative or a refund.

3. Product Descriptions & Handmade Variations

All items are described and photographed as accurately as possible. However, due to the handmade nature of our products, slight variations in size, stitching, pattern placement or finish may occur.

Colours may appear differently depending on screen settings. We encourage customers to request fabric swatches before ordering.

Batch Dye Variations

Many of our fabrics are woven and dyed in small batches, which means slight shade variations can occur between one production run and the next. If you are ordering items intended to match — such as multiple cushion covers, curtains, or bench seat cushions — we strongly recommend placing the orders at the same time to ensure they are made from the same fabric batch.

Alterme Home cannot guarantee exact colour matching between items ordered separately, and we are not liable for shade differences caused by batch dye variations.

If a fabric batch changes significantly, we will contact you to offer an alternative or refund before production begins.

4. Fabric Discontinuation & Supplier Delays

If a fabric is discontinued or delayed by our suppliers, we will notify you as soon as possible. You may choose an alternative fabric or request a refund. Alterme Home is not liable for delays caused by third‑party suppliers.

5. Order Acceptance

Your order is accepted once you receive an order confirmation email. We reserve the right to refuse or cancel any order at any time, including but not limited to:

  • pricing errors

  • fabric discontinuation

  • suspected fraud

  • misuse of the website

  • inability to fulfil the order due to supplier or production issues

If your order is cancelled, you will receive a full refund.

6. Made‑to‑Order & Bespoke Items

Made‑to‑order items are created individually for you and are non‑refundable. Bespoke items — including curtains, blinds and bench seat cushions — are made to your measurements and are also non‑refundable.

If you need to amend or cancel a made‑to‑order item, please contact us within 48 hours of purchase. After this time, work may have begun and cancellations are no longer possible.

Customers are responsible for ensuring all measurements provided are accurate.

7. Lead Times

Lead times for handmade items are estimates and may vary. Small‑batch production, fabric delays or seasonal demand may extend production times. We will notify you if your order is affected.

8. Shipping & Delivery

Shipping details, delivery options and courier information can be found on our Shipping page.

Once dispatched, delivery timelines are the responsibility of the courier. Alterme Home is not liable for delays caused by Royal Mail, DPD, ParcelForce, DHL or any other courier.

International orders may be opened, checked and repacked by DHL security before boarding passenger aircraft. This process is outside our control.

Customers are responsible for all international duties, taxes and import fees.

9. Returns & Refunds

Our full returns policy is available on our Returns page.

Returns must meet the eligibility criteria listed there. Customers are responsible for return postage costs. Refunds are issued within 3–5 working days after inspection.

International orders are not eligible for returns.

10. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours with photographs of the issue. We will resolve this promptly and arrange a replacement where possible.

11. Limitation of Liability

Alterme Home is not liable for:

  • courier delays or repacking

  • indirect or consequential losses

  • colour variations due to screens

  • incorrect measurements provided by the customer

  • misuse, improper care or damage caused after delivery

  • delays caused by suppliers, couriers or external factors

Our liability is limited to the purchase price of the item.

12. Force Majeure

We are not liable for failure to fulfil an order due to events outside our control, including:

  • supplier delays

  • strikes

  • extreme weather

  • transport disruption

  • natural disasters

  • pandemics

  • courier network issues

In such cases, we will contact you as soon as possible.

13. Intellectual Property

All content on this website — including images, product descriptions, branding, logos and designs — is the property of Alterme Home. It may not be copied, reproduced or used without written permission.

14. Website Use

You agree not to use this website for unlawful purposes or to attempt to interfere with its functionality. We reserve the right to restrict access to any part of the website at our discretion.

External links may be provided for convenience; Alterme Home is not responsible for the content of external sites.

15. Privacy & Cookies

Information on how we collect, store and use your data is available in our Privacy Policy and Cookie Notice.

16. Contact Information

For any queries regarding these Terms, please contact:

info@alterme.co.uk Alterme Home, Cotswolds, United Kingdom