We hope you adore your Alterme Home piece. Each item is crafted or prepared with care, and we encourage thoughtful purchasing through our Cushion Size Guide and Fabric Swatches. However, if something isn’t quite right, we offer returns within 14 days of delivery.

Eligibility for Returns

To qualify for a return, items must be:

  • unused

  • unwashed

  • in their original packaging

  • in perfect, resaleable condition

Customers are responsible for return postage. To begin a return, please email returns@alterme.co.uk with your order number.

Refunds

Once your item is received and inspected, refunds are issued within 3–5 working days to your original payment method. You will receive an email notification once your return has been processed.

Exchanges

If you would like to explore a different fabric or colour, we are happy to assist with exchanges. Please email returns@alterme.co.uk and we will guide you through the process.

Bespoke & Made‑to‑Order Items

Certain items are created uniquely for your home and are therefore non‑refundable. These include:

  • curtains

  • blinds

  • bench seat cushions

  • any bespoke or custom‑sized pieces

Made‑to‑order cushions and linens are produced individually and are also non‑refundable. If you need to amend or cancel a made‑to‑order item, please contact us within 48 hours of purchase.

International Orders

Overseas orders are not eligible for returns. International customers should review measurements, fabric swatches and product details carefully before purchasing.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours with photographs of the issue. We will resolve this promptly and arrange a replacement where possible.

Returns

A thoughtful, transparent returns process designed to support considered purchasing.

Returns FAQs

  • Email returns@alterme.co.uk with your order number. We will provide the return address and instructions.

  • Yes — customers are responsible for return postage costs.

  • Refunds are issued within 3–5 working days after your return has been received and inspected.

  • Bespoke pieces — including curtains, blinds and bench seat cushions — are non‑refundable as they are made specifically for your home.

  • No — overseas orders are not eligible for returns.

  • Please contact us within 48 hours with photographs. We will resolve the issue quickly and arrange a replacement where possible.