Shipping

A considered, crafted delivery experience from our Cotswolds studio to your home.

Made‑to‑Order Craftsmanship

Many Alterme Home pieces are created especially for you. Each cushion or linen is sewn in our studio with care, a process that can take up to 4 weeks. This slower pace is intentional — it ensures every stitch, seam and finish meets our standard of quiet luxury.

Bespoke items are produced individually and are therefore non‑refundable. If you need to amend or cancel your order, please contact us within 48 hours of purchase. After this time, work may have begun and cancellations are no longer possible.

If you’re unsure about sizing or fabric choice, we encourage you to explore our Cushion Size Guide and Fabric Swatches before ordering. We have also created a handy guide to the ideal uses of each fabric here.

In‑Stock Items

A curated selection of ready‑to‑ship pieces — typically throws, decorative accents and non‑sewn items — may leave the studio sooner, usually within 3–5 working days.

Stock levels are not listed on product pages, but any item available for immediate dispatch will be sent as promptly as possible.

Mainland UK Delivery Options

  • Standard UK Delivery — £6.95 Your order will be delivered with care by trusted couriers once completed.

  • Complimentary UK Delivery on Orders Over £100

As a one‑woman studio, same‑day shipping is not available, ensuring each piece receives the attention it deserves.

Tracking

  • Orders under £30 are sent via standard delivery.

  • Orders over £30 include tracking.

  • Orders over £100 are sent via an insured service.

If your parcel hasn’t arrived within 14 days of dispatch, please contact me and I will investigate or resend your order.

International Shipping

We are pleased to offer international delivery to most countries listed at checkout for cushion covers and table linens. Breakables and feather inserts cannot be shipped outside the UK.

International shipping is calculated at checkout and excludes taxes and duty charges — these are the responsibility of the customer. International orders may be subject to customs duties or import taxes.

At this time, I am unable to ship to Ireland due to current regulations.

PLEASE NOTE: Overseas orders are not eligible for returns.

Delivery Frequently Asked Questions

Experience our fabrics before you decide.

Order complimentary swatches and feel the quality, colour and texture in your own home.